World’s most advanced cloud based call center software

Setup a world class modern cloud call center without the need to deploy additional hardware and software.

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Introduction

Salesforce.com™ is undoubtedly the world # 1 cloud sales management solution. However, any system is as good as the information logged into it by the users. Companies worldwide face this challenge of users not logging in appropriate information losing huge potential revenue.

CloudSteer presents Virtual Call Center, a true cloud computing solution with zero infrastructure addition or headaches. Virtual Call Center App has revolutionized prospect creation in Salesforce.com™ by automating this process. Companies no longer have to buy expensive telephony systems, complex integrations or lengthy implementations. All you need is a browser and an internet connection. This is a ready plug and play app, which can simply be installed on your Salesforce.com™ instance within a couple of minutes.

Virtual Call Centre enables highly secured individual logins with access to all the information an agent needs on a single page. Incoming and outgoing calls are tracked with 360 degree view including complete history of the contact.

Agents can search and call segregated contacts on any criteria such as name, number or address; you can even create list views based on any criteria for more effective calling. It automatically shows the existing caller records in the system and also creates a new record if the number does not exist. Yes you are thinking right – Automatically.

This is very helpful in ensuring that all prospects are captured without fail enhancing your pipeline and agent’s productivity. You can also give status of whether the call was successful or not even the response you’ve got from the contact. Missed calls from new numbers are also logged as new prospects, so you just don’t miss anything.

CloudSteer’s Virtual Call Center gives you a 360 degree view like advertising ROI tagging calls to respective advertisement, telecaller assigned to the call, who was the sales executive, date and duration and so on. You can easily check the performance of the agent so basically it keeps a flawless track of all the customers, interactions and records. It’s an excellent productivity tool for telecallers to have calling and recording facilities on a single page, which makes their life easy and optimize their performance.