Case Studies
Property Strength Case Study
Amongst the top 3 Large Quality Trusted developers in India:
For the last 4-5 years, the company was using highly customized SAP & a cloud-based solution before they moved to Property Strength. Sales accounting is now easily handled in Property Strength with seamless real-time integration with SAP using a middleware. SAP structure is changed to customer creation and customer ledger only approach for all bookings. This not only enables user friendly, error free automated transactions but also saved a huge amount on SAP & recurring license and AMC cost. Only finance users are SAP users now, no CRM or Sales user is required to use SAP anymore.
Amongst the top 3 Large Quality Trusted developers in India:
For the last 3-4 years the realtor was using highly customized SAP & CRM. The group consisting of 35 companies is probably the biggest SAP customer in India. A part of the group, is their own IT company with more than 100K employees and in house ERP & CRM implementation team that works for global customers.
The Realtor chose Property Strength for it’s plug-and-play,flexible, robust, error free, user friendly, real estate specific functionality, and for the knowledge and insights CloudSteer has gained in the past several years, despite having their own company with expertise in technology we use too. Only finance users are SAP users now for Book-keeping where GL entries are pushed using SAP PI, CRM or Sales user do not use SAP.
Property Able Case Study
Leading Real Estate Consultant
The Challenge
This real estate agency was facing an extreme workload which was not yielding efficiencies in Marketing and Sales, despite being invested in a CRM for several years. The resources were not tech-savvy and wanted CloudSteer to improve sales processes, right from Enquiry to Sale and Commissions using an easy-to-use application without limitations on access out of office, as most of them were feet on street. Agents were losing precious hours collaborating with channel partners for inventory sharing and updation.
The Solution
CloudSteer analyzed the challenges as well as available technologies and suggested them to use the ready Property Able App to address all challenges, which were found to be many in addition to those highlighted initially. CloudSteer leveraged the Powerful Salesforce.com Platform to address the needs and customized Property Able App to fit the client-specific requirements.
Agents are now able to manage real estate sales transactions end-to-end along with simple to the most complex commissions calculations. Authorized users can easily upload all property information using CSV files, keeping inventory spick and span. The App over time has improved collaboration with marketing agencies, eliminating the need to re-do digital programs, when all this information is available at-a-click, saving expensive marketing costs.
The solution now also allows desperate teams and channel partners to push in available inventory from across regions and also help them monitor customer payments and commission dues and receipts, bringing up loyalty to a great extent.
The Result
Salesforce.com platform provided strong cloud based backend integration and easy to use interface to our client’s sales and
marketing teams by making important information available on a click.
135%
Increase in revenue
300%
Faster calculations
138%
Saved marketing cost
eCoupon Case Study
Leading Manufacturer of Automotive Components
Key Challenge
The company is a part of an industry is highly unorganized with billions spent in marketing to end-customers (Mechanics) via cash coupons and was experiencing complex and error prone cash encashment with duplicity that was industry average. This led to manual handling of coupons / unprecedented multitasking by sales force with efforts of manual points accumulation and redemption with loose cash involvement in the channel.
The Solution
The company selected CloudSteer for their coupon loyalty management automation after a careful and detailed study of the industry and actual challenges faced on the ground.
CloudSteer developed a system, which can ensure proper validation and authenticity of each coupon redeemed with fraud-proof loyalty from the end-customers.
Virtual Call Center Case Study
A Leading Hearing Aid Company
The Challenge
Catering to enquiries coming directly and through dealers, along with Service Requests meant dependency on individuals to manually ensure each contact is in the system and a proper follow up is ensured, as the sale usually happens after 2-3 satisfied visits to the testing center. The company needed a solution that covers all these aspects in an agent-friendly manner.
The Solution
The implementation took three flat weeks. VCC App allowed to ensure that each call to a dealer is available as an enquiry and follow-ups with requisite information are automated, without any need for manual intervention. It helped in powerful collaboration between the Head Office, Company Owned Testing Centers and Dealers.